Effective Date: October 9, 2024

Heritage Rental (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our services, including:

a. Personal Information

This refers to information that identifies you as an individual, such as:

• Name
• Email address
• Phone number
• Postal address
• Payment details (e.g., credit card information)
• Identification documents (for verification purposes)

b. Non-Personal Information

This refers to information that does not identify an individual, including:

• Browser type and version
• Device type and operating system
• Pages you visit on our website
• Time spent on our website
• Referring websites or search terms

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These technologies help us remember your preferences and customize our services.

You may adjust your browser settings to decline cookies; however, some parts of our site may not function properly without them.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To communicate with you: Sending booking confirmations, updates, and promotional offers
• To improve our services: Analyzing usage to enhance performance and functionality
• To comply with legal obligations: Meeting regulatory and legal requirements

3. How We Share Your Information

We may share your information in the following circumstances:

• Legal Compliance: When required by law or legal processes (e.g., subpoenas, court orders)
• Business Transfers: In case of a merger, acquisition, or asset sale
• With Your Consent: When you explicitly agree to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, and access control policies.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights concerning your personal information:

• Access and Correction: Request access to your data and correct inaccuracies
• Data Deletion: Request deletion of your personal data (subject to legal obligations)
• Withdraw Consent: Withdraw previously given consent at any time
• Opt-Out of Marketing: Unsubscribe via email links or contact us directly

To exercise these rights, please contact us using the details below.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover such data has been collected without parental consent, we will delete it.

8. International Data Transfers

If you are accessing our services from outside Canada, your information may be transferred to and processed in other countries. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services means you accept those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Heritage Rental
380 Queens Avenue, London, Ontario
Phone: 519-433-3000
Email: info@heritagerental.ca